RETURNS / EXCHANGE

One of a kind items vary from piece to piece, contact for more info.

NO RETURNS ON CUSTOM ORDERS.
For items that are not one of kind or custom, you have 7 days from package delivery date to contact for return or exchange. Have order number ready.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You'll have an option for a refund or store credit.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions

at elephanttribehelp@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
 To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your exchange is accepted you have an option to store credit or choose the new item you want.